RETURN / REFUND / CANCELLATION POLICY

Refund Policy

Thank you for choosing Shine Academy for your educational needs. We strive to provide high-quality educational products and services to help you achieve your learning goals. Please read our refund policy carefully before making a purchase.

  1. Refund Eligibility:

    • Refunds will only be considered within 7 days of the original purchase date.
    • To be eligible for a refund, the product must not have been accessed or viewed after purchase.

  2. Non-Refundable Items:

    • Once you have accessed or viewed the educational content, the product becomes non-refundable.
    • Courses or materials purchased during promotional events or sales are not eligible for refunds.

  3. Refund Process:

    • To request a refund, please contact our customer support team at shineacademy@gmail.com within 7 days of your purchase.
    • Include your order number, the reason for the refund request, and any relevant details.
    • Our team will review your request and respond within a reasonable timeframe.
    • If your refund request is approved, the refund will be processed using the original method of payment.

  4. Exceptions:

    • In certain circumstances, such as technical issues or product defects, we may offer a refund or credit at our discretion.
    • Refunds will not be provided for issues arising from user error or misuse of the product.

  5. Cancellation Policy:

    • If you wish to cancel your purchase before accessing the educational content, please contact our customer support team as soon as possible.
    • Cancellations made within 24 hours of purchase may be eligible for a full refund.
    • Cancellations made after 24 hours or after accessing the content will not be eligible for a refund.

  6. Contact Us:

    • If you have any questions about our refund policy or need assistance with a refund request, please contact us at shineacademy@gmail.com.

Note: Shine Academy reserves the right to amend or update this refund policy at any time without prior notice. Please review this policy periodically for any changes. By purchasing our products, you agree to abide by the terms outlined in this refund policy.